phdraem Terms
& Conditions

These Terms and Conditions ("Terms") constitute the entire agreement between you ("User," "Player," or "you") and phdraem ("phdraem," "the Company," "we," "us," or "our") governing your use of the phdraem online gambling platform, available at phdraem.vip ("the Platform" or "the Service").

Your access to and use of the Platform is conditioned upon your unconditional acceptance of and compliance with these Terms. By registering an account, logging in to the phdraem platform, or accessing any game or service offered by phdraem — including but not limited to slots, live casino tables, sports betting, e-sabong, bingo, and wheel games — you expressly agree to these Terms.

These Terms apply in addition to any game-specific rules, promotional terms, or bonus conditions that may be published on the phdraem platform from time to time. In the event of a conflict between game-specific or promotional terms and these Terms, these Terms shall prevail unless expressly stated otherwise in writing by phdraem.

To be eligible to register and use the phdraem platform, you must satisfy all of the following conditions at the time of registration and at all times during your use of the Service:

• You must be at least 21 years of age. This is the minimum legal age for gambling in the Philippines as defined under applicable PAGCOR regulations and Philippine law. phdraem strictly prohibits use of the Platform by any individual under 21 years of age.
• You must be a natural person with legal capacity to enter into binding contracts under Philippine law. Corporations, trusts, partnerships, and other legal entities may not register as players.
• You must not be subject to any self-exclusion order, whether imposed voluntarily through phdraem's responsible gaming tools or imposed by any regulatory authority with jurisdiction over your gambling activities.
• You must be accessing the Platform from a jurisdiction where online gambling is not prohibited under applicable local, national, or international law.
• You must not be a current employee, agent, contractor, or close family member of a phdraem employee, or an employee of any gaming software provider whose games are offered on the phdraem platform.
• You must provide truthful, accurate, and complete information during registration. phdraem reserves the right to verify all information provided and to request supporting documentation at any time.

Each individual is permitted to maintain one (1) account only on the phdraem platform. The creation of duplicate or multiple accounts by a single individual — regardless of whether different names, email addresses, mobile numbers, or payment methods are used — is strictly prohibited and constitutes a material breach of these Terms.

During account registration, you are required to provide a valid Philippine mobile number, a secure password, and confirmation that you meet the eligibility criteria set out in Section 2. phdraem may, at its sole discretion, require additional identity verification documents including but not limited to a valid Philippine government-issued ID (passport, driver's license, UMID, PhilSys ID, or Voter's ID) before activating your account or processing withdrawal requests.

You are solely responsible for maintaining the confidentiality and security of your phdraem Login credentials, including your username or mobile number and password. You must not share your login credentials with any third party under any circumstances. phdraem will never ask for your password via SMS, email, live chat, or any other communication channel. Any such request should be treated as a phishing attempt and reported to phdraem support immediately.

• You agree to notify phdraem immediately upon becoming aware of any unauthorized use of your account or any breach of your account security.
• phdraem accepts no liability for losses arising from unauthorized account access where you have failed to maintain the security of your login credentials.
• phdraem reserves the right to require you to change your password at any time if the Company has reason to believe that account security has been compromised.
• You are responsible for all activity conducted through your account, whether or not authorized by you, until phdraem is formally notified of any unauthorized access.

phdraem accepts deposits and processes withdrawals in Philippine Peso (PHP) only. All wagers on the phdraem platform are placed in PHP. The minimum deposit amount is ₱100. Minimum withdrawal amounts and any applicable processing fees are set out in the phdraem payment policy, which forms part of these Terms by reference.

phdraem currently accepts deposits and processes withdrawals via the following payment channels: GCash, PayMaya, BPI (Bank of the Philippine Islands), BDO (Banco de Oro), Metrobank, and InstaPay-enabled bank accounts. phdraem reserves the right to add or remove payment methods at any time, with reasonable notice to users where practicable.

• GCash and PayMaya withdrawals are typically processed within five (5) minutes of request submission, subject to successful identity verification and compliance with these Terms.
• Bank transfer withdrawals (BPI, BDO, Metrobank, InstaPay) are typically processed within one (1) to three (3) business days, subject to the receiving bank's processing schedule.
• phdraem reserves the right to request supporting documentation to verify your identity and the source of funds before processing any withdrawal of ₱50,000 or more.
• Withdrawals may only be directed to a payment method previously used to deposit into your phdraem account, unless otherwise approved by phdraem compliance in writing.

phdraem may, at its sole discretion, offer bonuses, free bets, cashback offers, deposit match promotions, and other promotional incentives to registered players. All bonuses are subject to specific promotional terms and wagering requirements that are published alongside each offer on the phdraem platform.

• Bonuses are available to eligible registered phdraem accounts only. Creating multiple accounts to claim bonuses multiple times constitutes fraud and will result in immediate account closure and forfeiture of all balances and bonuses.
• Wagering requirements must be satisfied in full before any bonus-derived winnings can be withdrawn. The applicable wagering requirement multiplier is specified in each promotion's terms.
• phdraem reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. Bonuses that have not yet been claimed at the time of cancellation will not be honoured.
• phdraem reserves the right to reclaim any bonus credited to an account if it determines, at its sole discretion, that the bonus was claimed in violation of these Terms or the applicable promotional terms.
• Bonuses are non-transferable and have no cash value until applicable wagering requirements are met in full.

All games available on the phdraem platform — including JILI slots, PG Soft games, live casino tables, sports betting markets, e-sabong, bingo, and wheel games — are provided by certified third-party gaming software providers. Each game is governed by its own specific rules, which are accessible within the game interface.

All slot games and non-live casino games on the phdraem platform use certified Random Number Generator (RNG) technology. RNG systems are independently tested and certified to ensure that game outcomes are entirely random, unpredictable, and cannot be manipulated by phdraem, its software providers, or any player. Published Return to Player (RTP) percentages are based on long-term statistical averages and do not guarantee any specific outcome in any individual session.

Live casino games are conducted by professional human dealers operating from certified studio facilities. All live dealer games are recorded for compliance and dispute resolution purposes. In the event of a technical failure or disconnection during a live game, the round outcome will be determined in accordance with the game provider's disconnection policy. phdraem will not be liable for losses resulting from technical issues beyond its reasonable control.

Sports betting markets offered on phdraem are subject to phdraem's sports betting rules, including void and settlement policies, which are published on the platform. phdraem reserves the right to void any bet that is determined to have been placed on a market affected by confirmed match manipulation, corrupted data feeds, or manifest pricing errors.

The following conduct is strictly prohibited on the phdraem platform. phdraem reserves the right to immediately suspend or permanently close any account found to be engaged in any of the following activities, and to forfeit all account balances where prohibited conduct is confirmed:

• Fraudulent activity of any kind, including but not limited to unauthorized use of another person's payment method, identity fraud, or submission of forged identification documents.
• Bonus abuse, including systematic exploitation of promotional offers, bonus arbitrage across multiple accounts, or any strategy specifically designed to generate profit from bonuses without genuine gameplay intent.
• Collusion with other players in any game where such collusion provides an unfair advantage, including live poker or other player-versus-player formats.
• Use of automated software, bots, scripts, or any artificial intelligence tools to automate gameplay, gain an unfair advantage, or circumvent any security measure implemented by phdraem.
• Money laundering or any use of the phdraem platform to conceal, transfer, or legitimize funds derived from illegal activity, in violation of the Philippine Anti-Money Laundering Act.
• Chargebacks — initiating a payment reversal or chargeback with your bank or payment provider after depositing on phdraem. Any chargeback will result in immediate account suspension pending investigation.
• Harassment of phdraem staff, support agents, live dealers, or other platform users through any communication channel.
• Facilitating access by any person under 21 years of age to your phdraem account or the phdraem platform.

All content on the phdraem platform, including but not limited to the phdraem brand name, logo, website design, software code, game interfaces, graphics, text, video content, and marketing materials, is the intellectual property of phdraem or its licensors and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the phdraem platform for personal, non-commercial gambling purposes only, subject to these Terms. This licence does not permit you to reproduce, distribute, modify, publicly display, reverse-engineer, or create derivative works from any phdraem content without express written authorization from phdraem.

Game content displayed on the phdraem platform is provided under licence from third-party gaming software providers. All intellectual property rights in such game content belong to the respective providers and are protected accordingly.

To the fullest extent permitted by applicable Philippine law, phdraem's total liability to you for any claim arising out of or in connection with your use of the phdraem platform shall not exceed the total amount deposited by you on the Platform in the thirty (30) days immediately preceding the event giving rise to the claim.

• phdraem is not liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of data, or loss of enjoyment, arising from your use of or inability to use the Platform.
• phdraem is not liable for losses resulting from technical failures, internet outages, power interruptions, or any other circumstances beyond phdraem's reasonable control.
• phdraem does not guarantee continuous, uninterrupted access to the Platform and may suspend access for maintenance, upgrades, or regulatory requirements with or without prior notice.
• You acknowledge that gambling involves financial risk and that you may lose money wagered on the phdraem platform. phdraem accepts no liability for gambling losses incurred by users of the Platform.
• phdraem provides the Platform on an "as is" and "as available" basis without warranties of any kind, express or implied, to the maximum extent permitted by law.

phdraem is committed to responsible gaming and the protection of its users from the potential harms of problem gambling. The phdraem platform provides a suite of responsible gaming tools that are accessible to all registered users from their account dashboards:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to control your gambling spend. Limit reductions take effect immediately. Limit increases are subject to a mandatory cooling-off period.
• Session Time Limits: Configure automatic session duration limits and optional reminder alerts to manage your playing time.
• Cooling-Off Periods: Temporarily suspend your account for a defined period (24 hours to 30 days) if you feel you need a break from gambling.
• Self-Exclusion: Request permanent self-exclusion from the phdraem platform at any time. Self-excluded accounts will not receive marketing communications and cannot be reactivated during the exclusion period.
• Reality Checks: Receive periodic on-screen notifications displaying the duration of your current gaming session and your net session balance.

phdraem operates in accordance with PAGCOR's responsible gaming framework. The 21+ age restriction is a hard legal requirement, not a recommendation. All users are encouraged to consult our dedicated Responsible Gaming page for full information on available tools and support resources.

phdraem reserves the right to suspend, restrict, or permanently close any account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms or any applicable game-specific or promotional terms.
• Reasonable suspicion of fraudulent activity, money laundering, identity fraud, or any other illegal conduct.
• Failure to provide required identity verification documentation within a reasonable timeframe specified by phdraem.
• Evidence or reasonable suspicion that the account is being accessed by or on behalf of a person under 21 years of age.
• Regulatory direction from PAGCOR or any other competent authority.
• Voluntary closure requested by the account holder.

Where an account is closed due to a verified breach of these Terms, any funds in the account wallet may be withheld pending investigation and may be forfeited if the breach is confirmed. Where an account is closed for any other reason, verified balances will be returned to the account holder via their registered payment method within a reasonable timeframe after the completion of any applicable investigation.

phdraem reserves the right to amend, update, or replace these Terms at any time. Where changes are material, phdraem will endeavour to provide reasonable notice to active users via the Platform or by email to the registered address associated with your account, where applicable.

The date of the most recent revision to these Terms is displayed at the top of this page. Your continued use of the phdraem platform after any revision is posted constitutes your acceptance of the updated Terms. If you do not agree to an updated version of these Terms, you must stop using the Platform and may request account closure.

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. phdraem operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR), which sets the regulatory framework for online gambling operations in the Philippines.

In the event of any dispute arising between you and phdraem in connection with these Terms or the phdraem platform, both parties agree to first attempt to resolve the dispute through good-faith negotiation. Disputes that cannot be resolved informally within thirty (30) days may be referred to the jurisdiction of the competent courts of the Philippines, or to PAGCOR's dispute resolution mechanism where applicable.

For account-level disputes — including disputed game outcomes, payment discrepancies, or bonus settlement issues — you are required to submit a formal complaint to phdraem's customer support team before initiating any external dispute resolution process. phdraem's support team will acknowledge all formal complaints within 24 hours and aims to resolve disputes within 5 business days.

If you have any questions, concerns, or formal complaints regarding these Terms and Conditions or the phdraem platform, please contact our support team through the following channels:

• Live Chat: Available 24/7 directly through the phdraem platform. Average response time is under 5 minutes.
• Email: [email protected] — for non-urgent inquiries, formal complaints, and document submissions. Please allow up to 24 hours for email responses.
• Responsible Gaming Support: Available 24/7 through live chat. All responsible gaming requests, including self-exclusion, are handled with strict confidentiality.